• Q: What is the Knowledge Base?
    The EA Knowledge Base is made up of two core components: the Documents and the Answers library. These libraries work together to streamline your workflow, allowing EA to automatically generate answers for new forms and questionnaires by leveraging your previous work and reference materials. The Answers library contains approved responses from previously completed questionnaires. EA can reuse these responses and ensure your preferred language, style, and tone remain consistent across projects. Examples of what can be uploaded to the Answers library:
    • ESG (Environmental, Social, and Governance) surveysDDQs (Due Diligence Questionnaires) from clientsFAQs from customersTendersRFI (Request for Information) responses
    The Documents library houses both public and private documents. This strengthens EA’s ability to generate accurate answers and enables advanced features like Autofill. You can upload any reference materials you commonly use when completing RFPs, questionnaires, or other formal inquiries. Examples of documents to upload to the Documents library:
    • Reporting:
      • Annual Report/Financial Report
      • Proxy Statement
      • Remuneration Report
      • ESG/Sustainability Report
      • Sales Performance Reports
      • Risk Assessments or Risk Management Reports
      • Compliance Reports
    • Policy/Strategy:
      • Code of Conduct
      • Supplier Code of Conduct
      • Human Rights Policy
      • DEI Policy
      • Sustainability Goals/Roadmap
      • Environmental Policy
      • Corporate Governance Guidelines
      • Board/Executive Charters
      • Privacy Policy
      • Cybersecurity Policy
    • Operations:
      • Standard Operating Procedures (SOPs)
      • Business Continuity Plan (BCP)
      • Supplier/Contractor Agreements
      • Health and Safety Procedures
      • Operational Performance Reports
    • Certificates and Accreditations:
      • ISO 27001
      • ISO 9001
      • ISO 45001
      • Industry-Specific Certifications (e.g., GMP, SOC 2)
    • Customer-Focused Documents:
      • Customer Satisfaction Reports
      • Product or Service Certifications
      • Marketing and Product Information
      • Warranty or Service Level Documentation
      • Customer Privacy and Data Protection Statements