Q: Can I chat only with the documents library or answers library?
Q: Can I chat only with the documents library or the answers library? Yes! You can customise how the AI interacts with your Knowledge Base through the Knowledge Base Access options, found under the Settings Icon at the bottom of Scratchpad. These options include:
Answers & Documents Library: Use both pre-approved answers and documents as context for Scratchpad responses.Only Documents Library: Use only documents (e.g., reports, policies) as context.Only Answers Library: Limit the AI to use only pre-approved answers when generating responses.No Context: Use Scratchpad without referencing any documents or pre-approved answers.
Note: Scratchpad will only search and use information from the section of the Knowledge Base that you select in these settings. If you want Scratchpad to search across the entire Knowledge Base again, you need to adjust the settings.
